Winfrench Academy, based in Canada, is committed to protecting the privacy and confidentiality of the personal information of our global students, professionals, and lifelong learners. This policy outlines how we collect, use, disclose, and protect your information in connection with our online French teaching services, including TEF Canada and DELF Preparation.
1. Information We Collect
We collect information necessary to provide our educational services, manage your account, and fulfill legal and regulatory requirements.
- A. Personal Identification Information:
- Name, address, phone number (+14379709379), and email address (winfrenchacademy@gmail.com).
- For exam registration (TEF Canada/DELF), we collect date of birth and may request photo identification (valid passport/driver’s license) as required by official exam bodies.
- B. Educational and Account Information:
- Course enrollment details (e.g., DELF A2 level, TEF Preparation).
- Progress tracking, assessment results, and attendance records (for online individual and group sessions via Google Meet or Zoom).
- C. Technical and Usage Information:
- Information collected automatically when you visit our website or use our online learning platforms (e.g., Google Meet/Zoom, as stated in the context). This includes IP address, browser type, and usage data.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To deliver engaging, flexible, and effective French education via our online platform.
- For Communication: To contact you regarding classes, assessments, cancellations, and exam results (e.g., TEF Canada certificates delivered by email).
- For Registration and Certification: To process registration for courses (DELF, TEF Canada) and submit required information to official examination bodies (e.g., IRCC, French Ministry of Education, CCI Paris Île-de-France).
- For Billing and Refunds: To process payments for tuitions (e.g., $20 per hour for individual sessions, $390 for TEF Canada exam cost) and manage refunds and transfer fees (CAD 75 fee deduction).
- To Maintain Security: To prevent fraud and ensure compliance with exam regulations (e.g., monitoring against misconduct during exams).
- For Service Improvement: To monitor and improve our programs, personalized learning experiences, and teaching methodology.
3. Disclosure of Information
We will not sell, rent, or trade your personal information. We may disclose your information:
- To Official Exam Bodies: Information relevant to your registration and completion will be shared with the relevant official organizations (e.g., IRCC, French Ministry of Education, CCI Paris Île-de-France) to facilitate your certification (DELF) or assessment (TEF Canada).
- To Service Providers: We may share information with third-party vendors who provide services such as payment processing, email delivery, and hosting for our online platform (Google Meet/Zoom).
- When Required by Law: To comply with any applicable law, regulation, legal process, or governmental request in Canada or other jurisdictions.
4. Consent
By enrolling in our programs or using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. For exam-specific data (e.g., photo identification for TEF Canada), specific consent is obtained as per official requirements.
5. Security
We take reasonable steps to protect your personal information from loss, unauthorized access, disclosure, modification, or misuse, particularly given the sensitive nature of official exam data and financial information.
6. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
- Email: winfrenchacademy@gmail.com
- Phone/WhatsApp: +14379709379
- Address: 2962 Alderbrook dr, Windsor, Ontario, Canada, N8W 5H5
